The Best EXIN ISO20KF exam practice questions and answers

If you're still studying hard to pass the EXIN ISO20KF exam, ITCertKing help you to achieve your dream. We provide you with the best EXIN ISO20KF exam materials. It passed the test of practice, and with the best quality. It is better than EXIN ISO20KF tutorials and any other related materials. It can help you to pass the EXIN ISO20KF exam, and help you to become a strong IT expert.

EXIN ISO20KF exam is a very hot exam. Although it is difficult to pass the exam, the identification of entry point will make you easy to pass your exam. ITCertKing practice test dumps are your best choice and hit rate is up to 100%. And our exam dumps can help you solve any questions of ISO20KF exam. As long as you carefully study the questions in the dumps, all problems can be solved. Purchasing ITCertKing certification training dumps, we provide you with free updates for a year. Within a year, as long as you want to update the dumps you have, you can get the latest version. Try it and see for yourself.

ITCertKing is a very good website to provide a convenient service for the EXIN certification ISO20KF exam. ITCertKing's products can help people whose IT knowledge is not comprehensive pass the difficulty EXIN certification ISO20KF exam. If you add the EXIN certification ISO20KF exam product of ITCertKing to your cart, you will save a lot of time and effort. ITCertKing's product is developed by ITCertKing's experts' study of EXIN certification ISO20KF exam, and it is a high quality product.

Exam Code: ISO20KF
Exam Name: EXIN (ISO / IEC 20000 Foundation)
One year free update, No help, Full refund!
Total Q&A: 116 Questions and Answers
Last Update: 2013-12-29

A lot of IT people want to pass EXIN certification ISO20KF exams. Thus they can obtain a better promotion opportunity in the IT industry, which can make their wages and life level improved. But in order to pass EXIN certification ISO20KF exam many people spent a lot of time and energy to consolidate knowledge and didn't pass the exam. This is not cost-effective. If you choose ITCertKing's product, you can save a lot of time and energy to consolidate knowledge, but can easily pass EXIN certification ISO20KF exam. Because ITCertKing's specific training material about EXIN certification ISO20KF exam can help you 100% pass the exam. If you fail the exam, ITCertKing will give you a full refund.

If you want to through the EXIN ISO20KF certification exam to make a stronger position in today's competitive IT industry, then you need the strong expertise knowledge and the accumulated efforts. And pass the EXIN ISO20KF exam is not easy. Perhaps through EXIN ISO20KF exam you can promote yourself to the IT industry. But it is not necessary to spend a lot of time and effort to learn the expertise. You can choose ITCertKing's EXIN ISO20KF exam training materials. This is training product that specifically made for IT exam. With it you can pass the difficult EXIN ISO20KF exam effortlessly.

ISO20KF Free Demo Download: http://www.itcertking.com/ISO20KF_exam.html

NO.1 Which of the following is a benefit of ISO/IEC 20000 certification?
A. It guarantees that all certified IT Service Management processes are at least audited by a registered
certification body once a year.
B. It shows that a company manages IT Services according to an independently audited quality standard.
C. It shows that a company takes quality seriously and that each service is independently
audited before it is being delivered.
D. It shows that the highest possible quality level has been achieved.
Answer: B

EXIN dumps   ISO20KF   ISO20KF certification

NO.2 An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient
Capacity to meet the current and future agreed demands of the Customer's business needs. What
document is produced to support this objective?
A. Availability Plan
B. Business Resource Plan
C. Capacity Plan
D. Service Management Plan
Answer: C

EXIN   ISO20KF questions   ISO20KF exam dumps   ISO20KF certification training

NO.3 Which of the following tasks is assigned to each process manager?
A. Channeling data to Problem Management
B. Ensuring the process is running effectively and efficiently
C. Following up on Incidents
D. Setting up Service Level Agreements with the users
Answer: B

EXIN   ISO20KF   ISO20KF   ISO20KF

NO.4 Which of the following statements is true?
A. Change Management is the most important of the Control processes.
B. Release Management shall be implemented only after the processes Change Management and
Configuration Management have become mature.
C. Release Management, Change Management and Configuration Management are Control processes.
D. There shall be an integrated approach to Change and Configuration Management planning.
Answer: D

EXIN questions   ISO20KF practice test   ISO20KF pdf   ISO20KF   ISO20KF

NO.5 What is the objective of Service Level Management?
A. To define, agree, record and manage levels of service
B. To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service
levels
C. To ensure that agreed service Availabilitycommittments to customers can be met in all
circumstances
D. To establish and maintain good relationships with Customers
Answer: A

EXIN certification training   ISO20KF   ISO20KF exam prep   ISO20KF

NO.6 Which of the aspects listed below is included in ISO/IEC 20000?
A. Customer communication
B. Employee motivation
C. Social responsibility
D. Standard products
Answer: A

EXIN   ISO20KF   ISO20KF   ISO20KF dumps

NO.7 Which of the following is Problem Management primarily concerned with?
A. Looking at Security Plans
B. Looking at the cause of Incidents
C. Looking at the Change Plan
D. Looking at the Release Strategy
Answer: B

EXIN   ISO20KF   ISO20KF answers real questions

NO.8 Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure
that requirements are met as agreed in all circumstances, from normal operations through to a major loss
of service. What is the minimum level of frequency with which these Plans should be developed and
reviewed?
A. At every change to the business environment
B. At least annually
C. At least bi-annually
D. In accordance with the business needs
Answer: B

EXIN   ISO20KF   ISO20KF original questions   ISO20KF   ISO20KF certification

NO.9 Who conducts the "first party audit"?
A. An external independent organization
B. Customers of the IT Service Management organization
C. Other persons on behalf of the Customer
D. The IT Service Management organization itself
Answer: D

EXIN test questions   ISO20KF   ISO20KF

NO.10 What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
A. The Service Level Plans
B. The Service Management Plans
C. The SLAs with the other parties
D. The SLAs with the customers
Answer: D

EXIN   ISO20KF braindump   ISO20KF test answers   ISO20KF

NO.11 Which of the following must be included within the Service Management plan?
A. Configuration Item (CI) type
B. Information security controls
C. Return to normal working
D. Tools as appropriate to support the processes
Answer: D

EXIN   ISO20KF   ISO20KF practice test   ISO20KF practice test

NO.12 Which statement below is not a purpose of Supplier Management procedures?
A. That business transactions between all parties are recorded
B. That information on the performance of all suppliers can be observed and acted upon
C. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service
Provider
D. That the suppliers understand their obligation to the Service Provider
Answer: C

EXIN test questions   ISO20KF   ISO20KF certification   ISO20KF

NO.13 Which of the following is a best practice for Capacity Management?
A. A Capacity plan documenting the actual performance and the expected requirements should
be produced at least annually.
B. Decisions about service provision should be based on cost effectiveness comparisons.
C. The resilience of the infrastructure components should be measured and included in the Capacity plan.
D. The Service Catalog should be maintained and kept up-to-date.
Answer: A

EXIN pdf   ISO20KF exam prep   ISO20KF study guide

NO.14 What is the objective of a Management System?
A. To define, agree, record and manage levels of services
B. To ensure that Key Performance Indicators (KPIs) are defined for all IT services
C. To ensure that new services and changes to services will be deliverable and manageable at the agreed
cost and services quality
D. To provide the policies and the framework that is needed for the effective management and
implementation of all IT services
Answer: D

EXIN test answers   ISO20KF original questions   ISO20KF exam   ISO20KF

NO.15 What is accreditation in the context of ISO/IEC 20000?
A. The determination of measurement results using defined procedures on the basis of
documented requirements
B. The evaluation of test results to verify compliance with requirements plus confirmation by the
certification body
C. The notification of approved testing and certification bodies with the relevant authority for publication
D. The official recognition by a third party of organizations involved in testing, inspection and certification
Answer: D

EXIN demo   ISO20KF certification training   ISO20KF   ISO20KF demo

NO.16 Which service changes should be documented in change records?
A. All service changes
B. Formal closure of services
C. Staff recruitment
D. User training
Answer: A

EXIN   ISO20KF   ISO20KF exam prep   ISO20KF

NO.17 What is the added value of a service being delivered?
A. You can specifically define the service by means of a Service Level Agreement (SLA).
B. You do not have the ownership of specific costs and risks in producing the service.
C. You do not have to invest in a process to control it.
D. The outcomes have a lower total cost of ownership than when the value is produced within the
customer organization.
Answer: B

EXIN   ISO20KF   ISO20KF   ISO20KF   ISO20KF original questions   ISO20KF

NO.18 What is mandatory to define in the Incident Management procedures?
A. The escalation of Incidents
B. The implementation of emergency Changes
C. The recording of deficiencies in the Configuration Management Database (CMDB)
D. The recording of Problems
Answer: A

EXIN certification   ISO20KF   ISO20KF original questions

NO.19 When a new service is being planned, Service Level Management needs to ensure that existing
performance levels of other IT services will not be unduly impacted. From which process will Service
Level Management require input?
A. Availability Management
B. Capacity Management
C. Financial Management for IT Services
D. IT Service Continuity Management
Answer: B

EXIN   ISO20KF   ISO20KF

NO.20 The Service Provider should check that the Service Management objectives and the plan are being
achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
A. Customer satisfaction
B. Major non-conformities
C. Problems
D. Resource utilization
Answer: C

EXIN   ISO20KF exam dumps   ISO20KF pdf   ISO20KF

ITCertKing offer the latest LOT-405 exam material and high-quality 000-155 pdf questions & answers. Our HP0-Y46 VCE testing engine and HP3-C33 study guide can help you pass the real exam. High-quality CTAL-TA_Syll2012 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.itcertking.com/ISO20KF_exam.html